CURRENT JOB OPENING
Planet Access Senior Retail Store Operations Manager
Location: Planet Access: Lincoln Square and Wicker Park, Chicago, IL
Are You Ready To Work in a Lively Boutique Store Environment?
At Planet Access, you’ll support a meaningful mission, empowering people with intellectual and developmental disabilities.
Location: Planet Access Store, Lincoln Square, Chicago, IL
Benefits Offered: Medical, Life Insurance, 401k, Dental
Employment Type: Full-time
Schedule: Sunday to Thursday
Salary: $73,000-75,000 annually (exempt)
About the Job:
The Senior Retail Operations Manager is a key leader responsible for the success of Planet Access’s retail stores in Lincoln Square and Wicker Park. In this role, you will provide leadership on daily operations alongside the Store Managers, drive sales growth and build high-performing teams to ensure an outstanding shopping experience for every customer across both stores.
You will use sales data and business insights to improve store performance, manage inventory, increase profitability and support purchasing decisions. You’ll work closely with leadership to ensure both stores operate efficiently and with a focus on continuous improvement and building customer loyalty.
This role is about more than running retail stores. As part of Search360, you’ll help lead a business that creates meaningful opportunities and supports a mission that changes lives. Your leadership will directly contribute to the growth of Planet Access while supporting programs that empower people with intellectual and developmental disabilities (I/DD).
This position is approximately 75% administrative and 25% on the sales floor. Depending on business needs, you may spend additional time supporting store operations, filling in for a Store Manager, or coaching team members to ensure both locations continue to succeed.
Minimum Requirements:
- Bachelor’s degree in a related field or equivalent retail leadership experience
- Five or more years of retail management experience, with demonstrated success driving sales growth, inventory management and operational performance
- Excellent communication, organizational and problem-solving skills
- Proficiency with retail POS systems (Lightspeed a plus) and Microsoft 365.
- Strong analytical skills with experience using sales and inventory data to make business decisions
- Proven ability to recruit, coach and develop high-performing teams
- Ability to work a flexible schedule, including evenings, weekends and holidays as business needs require
Physical Requirements:
- Stand and walk for extended periods throughout the workday
- Lift and move merchandise weighing up to 40 pounds
- Travel regularly between both store locations
- Perform tasks requiring bending, reaching, climbing ladders and moving merchandise
Responsibilities:
Sales Leadership:
- Drive sales performance across both locations by establishing goals, monitoring KPIs, analyzing sales trends and implementing strategies that increase revenue, customer loyalty and profitability
- Coach and support store leaders in developing and executing sales strategies, fostering accountability for achieving store sales goals
- Partner with store leadership to execute merchandising initiatives, promotions and product launches that maximize sales performance
- Prepare regular reports on sales performance, inventory metrics and operational performance
Retail Operations:
- Oversee all operational functions for both stores, ensuring consistency in execution, customer experience, merchandising standards and operational procedures
- Develop and maintain efficient operational processes that support profitability and an exceptional shopping experience
- Maintain compliance with company policies, cash-handling procedures, safety standards, and operational best practices
Staff Leadership and Development:
- Supervise, mentor and develop store managers, as well as support the retention of retail staff across both locations
- Create employee schedules, conduct performance evaluations and provide coaching to develop consistency across both locations
Inventory Management and Merchandising:
- Oversee inventory accuracy and reporting across both locations, alongside team, to assist with informed purchase and replenishment recommendations.
- Coordinate inventory counts and cycle count schedules across both locations in partnership with the team.
- Ensure merchandising standards are consistently executed to maximize product presentation and sales.
Other:
- Champion a customer-first culture that delivers exceptional service, shopping experiences and drives customer loyalty
- Serve as an ambassador for the organization’s mission, ensuring the retail experience reflects the values and purpose of the organization
- Identify opportunities to build partnerships with local businesses, community organizations, and supporters that increase store visibility, customer engagement and mission awareness
Why You’ll Love This Job:
- Be part of a team that supports a meaningful mission
- Work in a fun, community-focused boutique environment
- Join a supportive and inclusive team
- Make a real difference while gaining retail experience
Why Join Search360: If you’re ready to join an inclusive, supportive team and make a real difference, we’d love for you to apply for the Full-Time Sales Associate position at Planet Access Store in Lincoln Square!