Planet Access Assistant Store Manager

Responsibilities:

Sales Management 

• Support the achievement of store sales goals and other key performance indicators (KPIs) set by the leadership team 
• Monitor daily, weekly and monthly sales performance and assist in implementing strategies to increase revenue and customer engagement 
• Lead by example through active selling, customer service excellence and product knowledge, while identifying opportunities to improve store performance 

Team Leadership & Staff Management 

• Assist with recruiting, onboarding and training new employees 
• Provide day-to-day coaching, guidance and feedback to team members to create a positive, customer-focused work environment 
• Assist with addressing employee concerns and escalating personnel matters as appropriate 
• Assist in developing and maintaining staff schedules to ensure adequate store coverage 
• Monitor staffing requirements and adjustments based on business demands, events or other needs 
• Track attendance, time-off requests and scheduling changes in accordance with Search’s company policies alongside the Store Manager 
• Assist with Store Manager duties in times of absence, including but not limited to planned vacation and sick days 

Store Operations 

• Support daily store opening and closing procedures alongside the team 
• Assist with inventory management, stock replenishment and loss prevention efforts 
• Maintain store presentation, cleanliness and visual merchandising standards 
• Resolve customer concerns and service issues in a professional and timely manner 
• Assist in merchandising initiatives and store events 
• Collaborate and partner with the other Assistant Store Manager to ensure continuity and success across both stores 
• Assist with store operations at the other Planet Access store in rare circumstances, like unplanned absences or leaves of absence, as necessary 

Administrative Responsibilities 

• Assist with preparing sales reports and maintaining store records as requested by the leadership team 
• Support cash handling, register reconciliation and other financial procedures 
• Communicate store priorities, promotions and operational updates to staff members 
• Collaborate with the Store Manager to implement new initiatives and operational improvements for the team 

Minimum Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree preferred 
• 4+ years of retail experience, including leadership or supervisory responsibilities
• Demonstrated ability to meet or exceed sales goals and performance targets with a strong emphasis on customer service and interpersonal skills 
• Experience with employee training, coaching and staff development 
• Ability to manage multiple priorities in a fast-paced retail environment 
• Proficiency with point-of-sale systems, Lightspeed preferred, and basic computer applications 
• Availability to work weekend and evening shifts 
• Ability to lift/carry up to 44 lbs. 
• Ability to perform basic physical moves such as kneeling, reaching, crouching, bending and twisting 

Benefits We Offer: 

• Paid Time Off: Vacation, sick leave, and paid holidays. 
• Health Coverage: Medical, dental, vision, and life insurance. Pet Insurance too! 
• Financial Support: 401(k), flexible spending account, and help with loan forgiveness programs. 
• Professional Growth: Ongoing training, staff development, and appreciation events. 
• Employee Perks: Discounts, swag, and more! 

Why Join Search360:

If you are ready to be part of an inclusive team and contribute to a meaningful cause, we encourage you to apply for the Seasonal Sales Associate position at Planet Access Store in Lincoln Square.